We want you and your cat to be happy. If you are not satisfied for any reason, we offer a 30 day money back guarantee from the date of delivery.
How to request a refund
Email us at support@chewvine.com with your order number and a brief reason. We will respond within 24 hours.
Conditions
1. Requests must be made within 30 days of delivery (or 45 days of dispatch if tracking shows the package was delivered but you did not receive it).
2. Opened and partially used products are eligible. We understand your cat needs to try them.
3. You do not need to return the product. We will issue your refund without requiring a return shipment.
Refund processing
Refunds are processed within 3 to 5 business days and returned to your original payment method. It may take an additional 5 to 10 business days for the refund to appear on your statement, depending on your bank.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, email us with a photo and we will reship or refund immediately. You do not need to return the damaged product.
Customs delays
In the rare event your package is held or returned by customs, we will reship or refund at our expense. You will never be asked to pay additional fees or handle customs paperwork.